Reduction of operating expenses in the year of the project by 10%, incorporated by the Company into the budget for the following year.
Review of the organizational structure aiming at better accountability, synergies, customer focus, faster decision-making and implementation of actions.
POBZ approved within the expenditure target for the 2nd year post-project, with a 7% reduction in relation to the expenses of the 1st year post-project year (already reduced), with the strategic priorities maintained.
Results model by line of business developed and implemented, clarifying the contribution margin (direct expenses), indirect expenses (with and without drivers for allocation and dimensioning).